High patient satisfaction scores are one of the key indicators of an ASC’s success. Facilities are always looking for ways to increase patient satisfaction scores and are using technology to engage patients in their care.
Rena Carney, RN, BSN, Director of Nursing at Dublin Surgery Center in Dublin, OH explains how using Medical Passport and Passport Engage has helped them maximize their efficiencies. By registering patients online, texting reminders, pre-op instructions, and updates to patients and family members, they have been able to stay connected to patients and improve their workflow.
Facilities like yours were able to significantly decrease costs and retain potentially lost revenue. Passport Engage helps your facility to:
- Inform patients with reminders and educational information
- Support staff by eliminating routine phone calls and emergency messages
- Retain revenue by sending financial obligation reminders
Melanie’s facility does everything manually—spending hours on the phone collecting health histories and reminding patients about their procedures. It’s the end of the day and she still has a ton of calls to make before tomorrow!
Just thinking about the time it will take to make all those calls makes Melanie want to pull her hair out!
People involved in patient care are parts of a whole that must work seamlessly together in a successful medical facility. Bringing these pieces together can be challenging with limited time, staff, and money. One Medical Passport is the easy and affordable solution to solve the collaboration and communication puzzle.
The medical world knows that engagement leads to improved care. Patients empowered with knowledge, guidance, and resources do better and feel better. They consistently adhere to pre-op preparations and post-op instructions, experience less fear, and enjoy improved outcomes.
Mistakes happen. In healthcare, however, mistakes can have dire repercussions and have to be avoided. As the World Health Organization asserts, “delivering safer care in complex, pressurized and fast-moving environments is one of the greatest challenges facing health care today.”1 Facilities understand this challenge and are seeking ways to improve patient safety by looking more closely at where they fall short.
Health Care Providers often underestimate the technology needs of their senior patients.
Though the generation of 55 and older has witnessed and embraced the most dramatic changes in technology more than any prior generation, their online use and needs are often underestimated. In medicine, especially, health care providers often avoid engaging this demographic with online tools on the assumption they will be unwilling or unable.
In order to meet both the data-driven demands of medicine today as well as the expectations of the patient, facilities are turning to technology for solutions, often in the form of a patient portal. While this is a good start, these portals leave much to be desired. Rather than a mere registration and simple data exchange tool, facilities are looking for a more comprehensive and robust solution that engages patients in meaningful ways while also streamlining workflow and improving care.
Facilities suffer from the burden of a delayed or cancelled surgery as much as patients. For the patient, it means the anxiety and frustration of a delayed procedure, and for the facility it not only means the disruption of their workflow and case load, but a huge financial hit as well. Many facilities are seeking solutions to this difficult problem and are turning to better technology. Cloud-based platforms offer meaningful gains to both the patient and the facility, in terms of safety, efficiency and finances.