One Medical Passport Blog

Beyond Patient Portals

In order to meet both the data-driven demands of medicine today as well as the expectations of the patient, facilities are turning to technology for solutions, often in the form of a patient portal. While this is a good start, these portals leave much to be desired. Rather than a mere registration and simple data exchange tool, facilities are looking for a more comprehensive and robust solution that engages patients in meaningful ways while also streamlining workflow and improving care.

One Medical Passport is a cloud-based perioperative solution that offers several critical advantages over patient portals.

Optimum Pre-admission process

Much time and frustration happens around pre-admission assessments. A portal’s limited patient health record still requires nurses to conduct pre-op phone calls for all patients. Pre-op testing is typically one-size-fits-all. Missing documents and releases are often discovered on the day of surgery, and high-risk patients are too often identified with little time to make appropriate accommodations or preparations, resulting in delays and cancellations. Patient Portals are not equipped to meet these challenges.

Alternatively, Medical Passport creates a complete and thorough pre-op health history, prompting relevant responses through customizable questions based on facility, medical conditions, procedure, and surgeon. Additionally, the pre-op diagnostic testing criteria allow for the complete standardization of pre-op testing guidelines, based on the procedure, patient medical history, and responses to the assessment questionnaire. A pre-admission assessment checklist tracks the status of mandatory components of the pre-op process like H&Ps and surgical consents, and a nursing portal allows nurses to view and manage all cases well before the day-of surgery.

Most importantly, with Medical Passport’s Quality Assurance tool, high-risk patents are flagged well in advance of procedures. The system offers custom assessments for falls risk, sleep apnea, and deep vein thrombosis, and calculates risk factors for patients with comorbidities so that surgeons and anesthesiologists can make special preparations and reduce complications in the O.R. Patient portals offer none of these additional pre-admission, pre-op advantages.

Office communication and workflow

While patient portals can communicate basic reminders regarding appointments, meds or lab results, One Medical Passport streamlines the entire perioperative experience from booking request, to document upload and management, to pre-op assessments, to meaningful patient engagement, to post-op instructions and documentation. The system connects facilities and physicians for a simplified booking process and facilitates document management by capturing and uploading data into secure patient medical histories, sharing it as needed with all relevant parties, and archiving it for easy access.

Patient Engagement

Hospitals are struggling to reach meaningful use requirements with patient portals, mostly because patients aren’t engaged in meaningful ways with their care experience through these portals. According to Brian Eastwood, a lead analyst with Chilmark Research, a Boston-based health IT research and advisory firm, the current model for patient engagement—the patient portal—is outdated, does not encourage behavior change and should be replaced with a broader engagement technology model (1). Passport Engage offers facilities a simple and comprehensive patient communication tool that delivers automated and customized text, voice and/or email messages tailored to specific procedures, surgeons and facilities, timed for better compliance pre- and post-op. Patients receive helpful information, instructions, and web links at a time and in a manner that makes sense. The result is that patients buy in because they see a direct benefit.

As choices on the technology front evolve, facilities need to make smart and forward-thinking decisions. Ones that not only check the immediate “box” but that meet and anticipate constantly expanding needs.  To learn more about our entire suite of solutions, visit onempcompany.com or call 800-540-7527.

Source: 1. Landi, Heather. Patient Engagement Technology: Moving Beyond Patient Portals? Healthcare Informatics. October 6, 2016

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